Frequently Asked Questions
Where do I sign up?
Here are the links to the sign up and preference forms. They can be filled out online and once submitted will be sent automatically to me. Once I have your forms I will email you an invoice that can be paid online, or you can mail a check if you prefer.
If you need a link to a printable form please let me know. I will send you one directly.
How does this work?
Once you complete the CSA Sign-up Form, I will send you your first invoice.
The exact pick up location and the approximate hours during which you are expected to pick up your box will be emailed you directly as soon as we have those confirmed. Boxes will be arriving on Thursdays afternoons. We hope to have the pick up locations accessible until 7-8 pm.
On delivery days, I will message you via your preferred contact to let you know the approximate ETA to your pick up location.
You are responsible to pick up your box and leave your empty box each week. If you forget to bring back your box one week we can cover it. If you forget two weeks in a row, we could run into problems. All boxes must be returned at the end of the season.
All times are approximate. Farming is unpredictable. We will do our best to keep to a schedule, but sometimes cows get out, tractors get stuck, vehicles break down, there’s road construction, or conversations with CSA members happen at drop locations and the Farmer has a tendency to underestimate how long things will take. (It is getting better!)
If you you have questions or concerns about your box please email me directly at firstname.lastname@example.org.
Each week we will be posting a list of items you can expect in your box, hopefully by Sunday evening. These will appear both on Facebook and our website. We will also be featuring recipes using items in the boxes.
What are my order/payment options? Full or Half Season? Monthly? What’s the difference?
If you sign up for a Full Season or Half Season: Full Season customers will receive a box every Thursday. After you sign up, I will email an invoice for the full amount which you can either pay online using a credit/debit card or via check. Payment must be received by June 1st. If you are unable to pay the entire amount at the beginning of the season, we will also accept 6 post-dated checks for the monthly amounts which will then be deposited at the beginning of each month. Less paperwork for us, and easier on your bank account!
More about the Half Season option: Since the Half Season is 12 boxes delivered throughout the season, after you sign up you will receive alongside your invoice the link to a Google form where you will select which dates you’d like boxes on. Changes can be made throughout the season if necessary, but this should be a lot easier for both of us than worrying about forms every month! And you get to enjoy the lower prices and same payment plan options as Full Season customers.
If you sign up monthly: I will send out order forms for the following month on the 20th of each month, which will generally be due on the 1st (exceptions are August and November where we have deliveries on the 2nd and 3rd). After I receive your order form, I will send you an invoice for that month. (For example, on June 20th I’ll send out order forms for July. Once I’ve received the completed order forms on July 1st, within 24 hours I’ll send invoices for the July payment.) Payment must be received by the first Monday of the month. You can either pay online using a credit/debit card or via check.
What if I have to cancel my box?
If you have a last minute cancellation please email me as soon as you know. No refunds will be allowed, but a credit for the amount of your box will be given for up to two boxes a season. That credit can be applied to purchasing extra strawberries, bulk items for canning, etc. Add on items like an extra flat of berries or bulk canning items must be received by Monday at midnight if you would like them delivered the following Thursday.
What happens if I can’t make it to pick up my box?
Life happens, emergencies happen, and we all forget sometimes. We understand this. If you know you can’t make the pick up times, arrange with a friend or relative to pick it up for you. After 24 hours, the box will be forfeited.
Keep in mind: the longer your box sits out without refrigeration, the more the quality of the produce will suffer. More so in warm weather than cool. The sooner you pick up your box and properly store your veggies, the longer they will keep. I will be posting storage tips as well.
What if I have a last minute change of plans and I know I won’t be able to use my box, but I have already used my two box cancellations OR it is too late to cancel?
Our suggestions: gift it to a friend, a neighbor, a single mom, someone at work or church or a social club; donate to a food bank or your local senior luncheon program.
Is it too late to sign up?
Nope! You can sign up at any point during the season; you just need to select the monthly option for payment when signing up. Fill out the Sign Up and Preference forms as soon as possible and we will contact you within 24 hours.